Contact
Isodaburn Contact: SodaBurn Phone Number and Customer Service
The SodaBurn phone number is +1 (302) 200-3480. It reaches the order desk for tracking, changes and refunds on placed orders, and the order email is [email protected]. Website questions go to [email protected], Mon-Fri 9:00am-5:00pm ET, which cannot see orders. Have your order ID ready before you call.
- 2 desksorder desk and website inbox
- +1 (302) 200-3480tracking and refunds on placed orders
- Mon-Friwebsite inbox, 9:00am-5:00pm ET
- 60 daysguarantee window
Written by the SodaBurn label deskUpdated
Contact details
How do I contact Isodaburn and SodaBurn customer service?
There are two desks. The order desk handles anything about an order, and the website inbox handles anything about these pages. Pick the one that fits so you get an answer sooner.
The order desk phone is +1 (302) 200-3480. The order email is [email protected]. The website email is [email protected]. Have your order ID ready, and put it in the subject line when you write.
Help with placed orders
Order desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
32 Old Slip, Suite 3200
New York, NY 10005
Mail only. No walk-in sales.
Returns (New York)
225 Liberty Street, Floor 12
New York, NY 10281
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Call-center hours for the order desk are not in our material, so we cannot state them. Ask when you call. The website inbox answers Mon-Fri 9:00am-5:00pm ET.
Pick the right desk
Which desk answers which question?
Order questions go to the order desk, and questions about the text on this site go to the website inbox. The website inbox cannot see orders, so it cannot change, track or refund one.
| Your question | Who to contact | How |
|---|---|---|
| Where is my order? | Order desk | +1 (302) 200-3480 or [email protected] |
| Change or cancel an order | Order desk | +1 (302) 200-3480 |
| Refund or return | Order desk first | +1 (302) 200-3480, before you ship anything |
| Lot number or best-before date | Order desk | Have the bottle in your hand |
| A typo or error on a page | Website inbox | [email protected] |
| Privacy request about this site | Website inbox | [email protected] |
| Press question | Website inbox | [email protected] |
Medical questions belong with your doctor or pharmacist. Neither desk can advise you on medicines.
Before you call
What should I have ready before I call?
Have your order ID, the email you used to order and the bottle in your hand. With these the order desk can find your order in less time.
- Your order ID, from the confirmation email
- The name and email on the order
- The lot and best-before date printed on the bottle, if your question is about the product
- The date you ordered and the pack you chose
- A short note of what you want: tracking, a change or a refund
The dropperful size, servings per bottle, storage and caution text are not in the material we have, so read your bottle first. If something on the bottle looks wrong, say so on the call and keep the bottle.
Do not call the order desk. For chest pain, trouble breathing, fainting or a racing heartbeat that will not settle, call 911. For yellow skin or eyes, dark urine or pain under the right ribs, see a doctor right away.
Returns
Where do I send a return?
Call the order desk before you send anything. Returns go to 225 Liberty Street, Floor 12, New York, NY 10281, USA, and the buyer pays return shipping. Use a tracked service.
Include your full name, your email and your order ID in the package. Refunds follow a set order of steps, and the card issuer needs extra days to post the money. The timeline below shows them.
- Day 0
Order and keep the email
Your order ID is what the desk needs. The window counts from the date on your order.
- Early
Use it as the label says
One dropperful a day. The seller asks for at least 30 days of use. Keep every prescribed medicine going, and stop if you react badly.
- Inside 60 days
Ask for your money back
Call +1 (302) 200-3480 with your order ID, or write to [email protected]. Confirm the return steps at checkout.
- Then
Mail with tracking
Send the bottles to the returns address with your full name, email and order ID. Return postage is on you.
Guarantee window: 60-day, as in the brief and on the sales page, which also asks for at least 30 days of use. Confirm it at checkout.
We use a 60-day window and ask you to confirm it at checkout, because pages online word it in several ways. The seller also asks for at least 30 days of use. The guarantee page and the refund steps cover the rest.
SodaBurn: 2, 3 or 6 bottles1 fl oz (30 ml) a bottle · 1 dropperful a day · 60-day money-back guarantee
See packsAddresses
What is the Isodaburn office address?
The office is at 32 Old Slip, Suite 3200, New York, NY 10005, USA. It takes mail only and has no walk-in sales. The returns address is different, so do not mix the two.
Quick reference
- Office (mail only): 32 Old Slip, Suite 3200, New York, NY 10005, USA
- Returns: 225 Liberty Street, Floor 12, New York, NY 10281, USA
- Order desk phone: +1 (302) 200-3480
- Order email: [email protected]
- Website email: [email protected], Mon-Fri 9:00am-5:00pm ET
Isodaburn is a USA Authorized SodaBurn Retailer, not the maker. Read more on the about page.
Stay careful
How do I avoid a fake SodaBurn contact?
Use only the phone number and emails listed above. Never send a card number by email, text or social media, to anyone.
The real checkout is spelled with a double d, soddaburn.com. Lookalike names are common for popular products. Type the address yourself, and check the spelling before you pay.
- Pay only at the seller's checkout, never by email or text
- The pages of this site do not take payment
- If a caller says you won a refund or a prize, hang up and call +1 (302) 200-3480
- Report a suspicious message to [email protected]
FAQ
SodaBurn questions people ask
What is the SodaBurn customer service phone number?
The order desk number is +1 (302) 200-3480. It handles tracking, changes and refunds on placed orders. Call with your order ID ready. For questions about the website itself, write to [email protected] instead, because that inbox cannot see orders.
What is the SodaBurn customer service email?
The order email is [email protected]. It reaches the same desk as the phone line, for tracking, changes and refunds on placed orders. Put your order ID in the subject line. The website inbox is a separate address.
What are the hours for the order desk?
We do not have the order desk hours in our material, so we will not guess. Ask when you call, or write by email and keep the reply. The website inbox is open Mon-Fri 9:00am-5:00pm ET.
Can the website email cancel my order?
No. The website inbox covers pages, typos, privacy and press, and it cannot see orders. For a cancel, a change or tracking, call +1 (302) 200-3480 or write to [email protected].
Do I send a return before I call?
No. Call +1 (302) 200-3480 first, then follow the return steps. The buyer pays return shipping. Use a tracked service and include your full name, email and order ID in the package.
Is Isodaburn the maker I should contact about the formula?
No. Isodaburn is a retailer, and the label names no maker. For a question about the formula, ask the order desk, and keep your lot number ready. Medical questions belong with your doctor.
Who wrote this
Written and reviewed by
Pages built from the label, the brand panels and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a USA Authorized SodaBurn Retailer. It is not the manufacturer or a distributor named on the label. We earn money when you buy through our order links.
Keep reading
More about SodaBurn
USA Authorized SodaBurn Retailer
Ready to try SodaBurn?
Check your medicines first, especially diabetes medicine, blood thinners, blood pressure medicine and other stimulants, then pick a pack. On the seller's count one bottle is 30 days; 3 bottles cover 90 days and 6 cover 180.
- Pay at the seller checkout
- 60-day money-back guarantee
- Ships from the U.S. with tracking
