Refund policy
SodaBurn Refund and Cancel Order Steps: How to Ask
A SodaBurn refund starts with a call to the order desk at +1 (302) 200-3480 with your order ID. Mail the bottles to the returns address in New York, and pay return shipping yourself. The refund is credited 3-5 business days after the bottles are received, then 5-10 days for the card issuer to post it.
- 1 callto +1 (302) 200-3480
- You payreturn shipping
- 3-5 daysbusiness days after credit
- 5-10 daysfor the card issuer to post
Written by the SodaBurn label deskUpdated
Ask for a refund
How do I get a SodaBurn refund?
To get a SodaBurn refund, call the order desk at +1 (302) 200-3480 with your order ID, then follow the return steps you are given. The buyer pays return shipping.
Order desk hours are not stated in our material. The email for tracking, changes and refunds on placed orders is [email protected]. If you write, put your order ID in the subject line.
Have these ready when you call: the order ID from your order email, the name and email used at checkout, the pack you bought and the date it arrived. Short, calm notes help the desk help you, and they help you later if the call is disputed.
The refund rests on the money-back guarantee. We use 60 days, and the seller also asks for at least 30 days of use. Read the guarantee page for where the wording differs.
- Day 0
Order and keep the email
Your order ID is what the desk needs. The window counts from the date on your order.
- Early
Use it as the label says
One dropperful a day. The seller asks for at least 30 days of use. Keep every prescribed medicine going, and stop if you react badly.
- Inside 60 days
Ask for your money back
Call +1 (302) 200-3480 with your order ID, or write to [email protected]. Confirm the return steps at checkout.
- Then
Mail with tracking
Send the bottles to the returns address with your full name, email and order ID. Return postage is on you.
Guarantee window: 60-day, as in the brief and on the sales page, which also asks for at least 30 days of use. Confirm it at checkout.
Returns
Where do I send a SodaBurn return?
Send a SodaBurn return to the returns address, but only after the order desk tells you to. Returns go to 225 Liberty Street, Floor 12, New York, NY 10281, USA
Put your full name, email and order ID inside the parcel. Without them, the returns desk cannot match the bottles to your order. The buyer pays return shipping. Use a tracked service.
| Item | What to do |
|---|---|
| Order desk | +1 (302) 200-3480, [email protected] |
| Return address | 225 Liberty Street, Floor 12, New York, NY 10281, USA |
| In the parcel | Full name, email and order ID |
| Shipping | Buyer pays. Use a tracked service. |
| Keep | Order email, tracking receipt, call notes |
Pack the bottles so they cannot leak or break. Amber glass is sturdy, but a loose dropper can crack in a box with no padding. Seal the parcel, photograph the contents and the label, and keep the photos with the receipt.
Do not use the office address on the contact page for returns. It is a different address.
Refund timing
How long does a SodaBurn refund take?
A SodaBurn refund is credited 3-5 business days after the returned bottles are received. Your card issuer then needs 5-10 days to post it.
So after the bottles are credited, the money can take up to about two weeks more to show, and transit comes first. We cannot source transit time, since no carrier is named. A tracked service shows when the parcel is delivered.
Keep a simple log with three dates: the day you called, the day you shipped and the day the credit was confirmed. It saves time on any later call.
Check your statement, not only the email. If the refund has not posted after those days, call the desk with your order ID and the tracking receipt. Your bank can also tell you whether a credit is pending.
No source we hold says whether the $9.99 charge on a 2 bottle order comes back. Ask before you ship.
SodaBurn: 2, 3 or 6 bottles1 fl oz (30 ml) a bottle · 1 dropperful a day · 60-day money-back guarantee
See packsBefore it ships
Can I cancel a SodaBurn order?
You may be able to cancel a SodaBurn order if you call the desk quickly. We found no written cancel rule, so we cannot promise it. Call +1 (302) 200-3480 with your order ID as soon as you decide.
The earlier you call, the better the chance that nothing has left yet. If the parcel has shipped, the desk will most likely point you to the return route above.
- Write down the order ID and the time of your call.
- Ask for a cancel confirmation by email.
- Watch your card statement for the charge to drop.
- If a charge you did not agree to appears, tell your card issuer too.
If you only want to change the pack size, ask the desk whether a change is easier than a cancel and a new order. The checkout price for the new pack is final, so compare the totals first.
Changes of pack or address follow the same route. Shipping questions are on the shipping page.
A note on safety
Should I stop SodaBurn and ask for a refund if I feel unwell?
Stop using it and talk to a doctor if you feel unwell. Chest pain, trouble breathing, fainting or a racing heartbeat that will not settle: call 911.
Yellow skin or eyes, dark urine or pain under the right ribs: see a doctor right away. Ask about a refund afterward. Never stop or change prescribed medicine because of a supplement.
FAQ
SodaBurn questions people ask
How do I get a refund for SodaBurn?
Call the order desk at +1 (302) 200-3480 with your order ID and follow the return steps. The buyer pays return shipping. The seller also asks for at least 30 days of use. Keep every receipt.
Where do I send a SodaBurn return?
Send returns to 225 Liberty Street, Floor 12, New York, NY 10281, USA, after the desk agrees. Include your full name, email and order ID. Use a tracked service.
How long does a SodaBurn refund take?
Refunds are credited 3-5 business days after the returned bottles are received, then 5-10 days for the card issuer to post it. Transit time is extra and not stated.
Can I cancel my SodaBurn order?
Possibly, if you call right away with your order ID. We found no written cancel rule. Ask for an email confirmation and watch your statement for the charge.
Who pays for return shipping?
The buyer. Pick a tracked service and keep the receipt, since it is your proof the bottles were sent.
Do I get my shipping fee back?
No source we hold says. The 2 bottle pack adds $9.99. Ask the desk before you ship the parcel, and note the answer.
What if I never receive my refund?
Check your card statement, then call the desk with the order ID and tracking receipt. If nothing posts, your card issuer can explain what is pending.
Can I return a used bottle?
The seller asks for at least 30 days of use, so used bottles are expected. Whether partly used or empty bottles are taken is not stated, so ask the desk.
Who wrote this
Written and reviewed by
Pages built from the label, the brand panels and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a USA Authorized SodaBurn Retailer. It is not the manufacturer or a distributor named on the label. We earn money when you buy through our order links.
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Ready to try SodaBurn?
Check your medicines first, especially diabetes medicine, blood thinners, blood pressure medicine and other stimulants, then pick a pack. On the seller's count one bottle is 30 days; 3 bottles cover 90 days and 6 cover 180.
- Pay at the seller checkout
- 60-day money-back guarantee
- Ships from the U.S. with tracking
